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FAQ

Why do I need to make an account?

We appreciate your business and want to make purchasing on our site as easy and secure as possible. By making an account it allows you to view the most up-to-date status of your orders. With your account information in our system you can easily track your order history and access other pertinent information. 
And you might be thinking, "I don't want to make an account because I don't want junk mail sent to me!" Rest assured, the only emails you will receive from us are updates on your orders.


What does 'Pending' mean? What does 'Processing' mean? 

When an order is 'Pending', it has not yet been accepted into our import schedule. Your credit card is charged upon submission of your order. The status changes to ‘Processing’ once your order is assessed and confirmed ready to proceed onto our import schedule. If we have any concerns or comments about your order, we will email you. Please allow 1-2 weeks to process your order. 


Why did I not get an email from you?

We have problems sending emails to recipients who use 'Hotmail'. Unfortunately, more often than not, our emails will not reach you. If you have sent us an email and have not received a response within one week, please check your spam folder, and if it is not there send us another email! Thank you and sorry for the inconvenience. 

 

Why does my Customer and Billing information have to match? 

Due to banking regulations the customer name and address must match the billing and shipping name and address. If your personal information doesn't match, your order can be delayed or cancelled, with fees. 

 

Does Aztech Armory have a layaway option? 

Yes! We make it as simple as possible. We request 25% down and the rest is to be paid within the next 3 months. If you don’t have it paid in full within the three months, we keep the initial payment of 25% and refund any subsequent payments to you.

Regarding the currency: if you want to pay in USD, you can add the order to our site using the payment method of ‘check/money order’ and you can call us with your credit card number whenever you want to make a payment. We do not keep credit card information on file.

If you want to pay in CDN funds, you can add the order to our site using the payment method of ‘check/money order’ and you will receive an invoice reflecting the currency exchange rate of the day the order is made. Payments can be sent to us via EMT at your leisure. If the currency rate improves over the term, you will in effect be paying a bit more. Equally, if the exchange rate worsens, your rate is locked in.

Shipping and sales tax are added to the plan at the time of order.  

 

What if I don't have a credit card, do you take other forms of payment? 

Yes, we offer payment by EMT as well. At checkout choose the 'Check/Money Order' option under payment method, then make a note in your order comments that you would like to pay by EMT (Electronic Money Transfer / E-Transfer / Interac Transfer). 

Within a few days we will email you with payment details.

 

I sent you a text and you didn't respond, what's up with that?

We are no longer accepting text messages. Please send inquiries through our Contact Us page. Thank you!

 

 

 

DISCLAIMER: “GLOCK” is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc. or GLOCK Ges.mbH. Neither Aztech Armory, nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.mbH. The use of “GLOCK” on this page is merely to advertise the sale of GLOCK pistols, parts, or components. For genuine GLOCK, Inc. and GLOCK Ges.mbH products and parts visit www.glock.com.  


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