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Why did I not get an email from you?

We have problems sending emails to recipients who use 'hotmail'. Sometimes, more offen than not, our emails will not reach you. If you have sent us an email and have not received a response within 3 or 4 days, please call us because our email response to you may have been sent, but not received. Also our web site will send you an email within a week to confirm the import schedule (Canadian customer only) and if you do not receive it, please call us at 844-357-3030 or text 928-302-0995. Thank you and sorry for the inconvenience. 


What is a FFL?

A "FFL" is a Federal Firearms License.  There are currently over 60,000 FFL holders nationwide.  FFL holders are commonly gun stores, pawn shops, and retail sporting goods stores.  However, there are also many individuals that hold a FFL. All firearms sold online must be shipped to a local FFL holder who will then transfer the firearm to you. 

Note: Prior to taking possession of any firearm all purchasers must complete Form 4473 and pass NICS background check. (Note: exceptions to the NICS check are made for concealed carry permit holders in some states)


What is the average FFL transfer fee? 

Although the transfer fee varies widely among FFL holders nationwide, the average fee tends to be around $25.  For their exact transfer fee, please contact your chosen FFL directly.


Can you ship my firearm directly to me at my home or office? 

In the US, No, all firearms must be shipped to a verified FFL holder. The only exceptions are some black powder firearms,and then only to approved states.  (Refer to our Firearms Transfer page for more info.)  

In Canada, Yes. We ship via Canada Post to the mailing address that is shown on your PAL. If it's to be delivered to the PO Box then you will need a STATT to tranport it from the post office to you home.


Can you ship my ammo directly to me at my home or office? 

Yes, ammo will be shipped to your door via Fed-Ex or UPS. No PO Boxes. (Shipping address must match Credit Card Billing address and an adult signature will be required.)

Ammo shipping in Canada must be via courier... It is classed as dangerous good so some addition shipping charges may apply. Please contact us prior to placing ammo orders.


Why does my Customer and Billing information have to match? 

Due to firearm regulations the customer name and address must match the billing name and address, and this person must be the intended recipient of the firearm. No one can pick up the firearm except the actual purchaser. If your personal information doesn't match, your order can be delayed or canceled with fees. 

For Ammo purchases your products will be delivered with an adult signature required. For security reasons the billing and shipping addresses must match.

Also for security reasons, the banks require that the billing and shipping addresses match.

However, we do have a system in place where some items other than Firearms or Ammo may be able to be shipped to a seperate verified address for a small processing fee. Please refer to our Shipping & Returns page for details.


Does Aztech Armory have a layaway option? 

Yes... we make it as simple as possible. We request 25% down and the rest to be paid within the next 3 months. If you don’t have it paid in full within the three months, we keep the initial payment of 25% and refund any subsequent payments to you.

Regarding the currency… if you want to pay in USD, you can add the order to our site using the payment method of ‘check/money order’ and you can call us with your credit card number whenever you want to make a payment. We do not keep credit card information on file.

If you want to pay in CDN funds, you can add the order to our site using the payment method of ‘check/money order’ and you will receive an invoice reflecting the currency exchange rate of the day the order is made. Payments can be sent to us via EMT at your leisure. If the currency rate improves over the term, you will in effect be paying a bit more. Equally, if the exchange rate worsens, your rate is locked in.

Shipping and sales tax are added to the plan at the time of order.  


What if I don't have a credit card, do you take other forms of payment? 

Yes we are here to accommodate you. At checkout click in the 'check/money order' option under payment method, then call us and we can confirm the details. You send us a check or money order and once the funds clear we will ship your order the same day. For Canadian orders we can accept EMT. Please contact us for price in Canadian funds.


I sent you a text and you didn't respond, what's up with that!? 

It could be that you sent us a text to the toll free number and we will never see it. For now, we can only receive texts at 928-302-0995. The other number is for phone calls and faxes only.  

Also, keep in mind that it is just us and we have no automated response system, so sometimes it may take us a while to get to everyone. If you have not received a text response within a day or two please follow up with another text or call us. 


What 'pending' mean? What does 'processing' mean 

When an order is 'pending', it has not yet been accepted into our import schedule. Your credit card is charged upon submission of your order. The status changes to ‘processing’ once your order is assessed and confirmed okay to proceed onto our import schedule. It we have any concerns about your order, we will email you. Please allow 3-5 days to process your order. 


More FAQ coming... send us your questions and we'll add the best ones here.





DISCLAIMER: “GLOCK” is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc. or GLOCK Ges.mbH. Neither Aztech Armory, nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.mbH. The use of “GLOCK” on this page is merely to advertise the sale of GLOCK pistols, parts, or components. For genuine GLOCK, Inc. and GLOCK Ges.mbH products and parts visit  

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